Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Branded Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brandedshopping.ng
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@brandedshopping.ng
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@brandedshopping.ng
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Delivery to Kaliningrad a couple of weeks, by courier, perfectly packed. The quality I liked. Note 15 thin perfectly enters. Probably the laptop compartment could be more protected. And so great backpack, stylish, slim and excellent quality
Great backpack!
# Recommend, # topstore. I recommend this seller, a great backpack with brand name Bopai, qualitatively made, waterproof, all the stitches are smooth and clear. You can see the expensive thing in your hands. Vlvets sent the parcel quickly. The parcel arrived in Ukraine in 2 weeks.
The backpack is ordered 30.06, arrived 03.07.2020. MOSCOW-SPB-Petrozavodsk. Fully matches the description and photo! Packed well, reached without damage. Tactically nice, tight, well holds shape.
Arrived well packed, quality backpack. Laptop 15.4 fits perfectly, very convenient. Quality of materials at the height.
Nice backpack! Everything is sewn well. Quality satisfied!!
For work, I needed a backpack for a laptop. Let's see how it will be in operation. Chose by weight, very light. The only thing is no charging for the phone. Delivered home by courier in a week.
Backpack cool! A lot of all kinds of lanyard style keys, pocket for card, for pencils, phone, compartment for laptop with soft cloth. I brought a courier. The packaging is good, nothing is broken and not damaged. Took with all the discounts for 2600. Thank you store!
Thank you. Great backpack. Well sewed, made of quality materials. In real life, the same as in photos or even better. Slightly missing side pockets for umbrella/water. But this is a fee for compact dimensions.
Backpack of excellent quality, free delivery by courier. very pleased.
The backpack is good, everything suits. The only bad thing is that it is not waterproof. But under them, there is a fabric swell, so it should not wet much.
have just received my order. thank you very much!
perfect ! recommend!
Great! Quality super! Fast delivery! Thank You
That's the perfect place to find online
I just got it! So gorgeous!
another great order of ! no problems
When I placed my order, discount was significant. It saved me lots of money!
is so high quality!! Will buy more soon :)
Discounted or not, is a lovely purchase. Totally as described, 100% true to the picture
I am happy, came quick and is what u expected
liked the material. it's awesome!
Super, very nice item... Fast delivery.
Can't even compare with anything else - too cool! Thanks to the seller
Thank you SO MUCH! For my more than modest budget, was exactly what I've been looking for!